We live by core values that stress superior customer service, quality, and innovation. Those aren’t just words on a page – they form the core of how we’ve done business for 90 years. And it means the most to us when those efforts help our customers realize productivity gains and cost savings and get excited about our products, such as this recent FlyMarker mini testimonial.

Our company used a manual metal stamping kit for serializing our parts. Our warehouse personnel would pull out the wooden stamp box, grab a hammer and proceed to stamp serial numbers on the side of 1” thick plates….one number at a time. We knew we needed a better way but didn’t know what that looked like.

While at the IMTS we started to look at what was available. We stopped at several booths only to realize we did not have the budget or need for such big systems for the volume of marking we needed to do. After learning the term “dot peen”, and visiting several more booths, we found you and the Flymarker mini handheld system. Your team was very helpful determining our requirements and we walked away excited that we found what we needed.

The system arrived quickly and we got to work learning how to use it. We had questions and the few calls we made to you found all the answers. This mobile system has been used consistently since it was purchased. Even our team members who don’t like change are happy with it. We’ve been able to expand serializing to other products since it’s so convenient. The markings are easy to read and consistent every time.

You make a good product, but almost as important, you provided us with the support we needed to improve our process. You have walked us through software questions and something as simple as “you need to tighten the chuck.” 

We appreciate a good product and excellent technical assistance when we needed it and are quite happy with both the Flymarker mini and Rocklin Manufacturing.

- Kim Lockner, Speedfam Corporation

Tags: rocklin , customer service , innovation , flymarker mini , imts , dot peen , mobile marking system , serializing , speedfam corporation

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